GENERAL TERMS AND CONDITIONS
Golf packages with Direct Golf Holidays can be booked via e-mail or telephone. Packages are flexible and arrivals and departures can be any day of the week, unless otherwise specified before the booking is made. Once we have confirmed your package we then require a deposit to secure the booking; on receiving the deposit you will be sent confirmation of your reservation. No package will be confirmed until the deposit has been received.
Packages are charged in euros; any other currency advertised or quoted will be based on the current exchange rate of the day. All payments are made to MDL GROUP TRAVEL & LEISURE SL (bonded Travel Agent – No: C.I.A.N 291904-2)
After the deposit has been made Direct Golf Holidays require the balance no later than 6 weeks prior to arrival. If the booking is made less than 8 weeks prior to arrival the full payment is required. Failure of the balance being paid before the date specified on the deposit confirmation could result in a cancellation and loss of deposit.
If any changes are made by the client after documents have been issued or cancellations are re-instated there will be an administration fee of 50 Euros.
All cancellations must be received in writing. In any event of cancellation, the deposit is forfeit. Any cancellation under 1 month will be non-refundable; however Direct Golf Holidays will always try to help the individual or group and therefore if wherever we receive a refund from a supplier our policy is to forward it to the client.
We strongly advise that you take out adequate insurance cover. NEVER TRAVEL WITHOUT INSURANCE; in the event of a last-minute cancellation we can then provide a letter to present for your insurance claim. Direct Golf Holidays accept no responsibility for any loss, damage or injury whilst traveling.
If in the event, a said hotel or golf course booked is not available for whatever reason, a hotel or course of the same standard and star rating will be substituted.
At Direct Golf Holidays, we do our best to confirm your requested tee times; however, golf courses do reserve the right to alter preferred tee times. If for any reason your requested tee times are not available we will offer the nearest possible alternative. Tee times are based on playing four balls, therefore, depending on the season; you may be paired up with other golfers on the day.
The Spanish Golf Federation levy an insurance charge of between 1.50 euros and 3 euros to all golfers playing in Spain, the majority of courses include this in the green fee; for the few courses that do not, you will be charged locally.
In the event of heavy rainfall, it will be the decision of the course to open or close, if the course chooses to open they will expect you to play, therefore if you choose not to; the green fee will not be refunded. If the course chooses to close your tee time will be changed or you will receive a full or part refund.
Handicap certificates are rarely asked to be seen in Spain, but requested more in Portugal; however, you must be aware that as a general rule you should carry your certificate, for the more prestigious courses you will be asked to show it.
Dress code is the same as in most countries; soft spikes are required at majority of the courses.
All vouchers, coupons or tickets are issued in the capacity of an agent to our suppliers, therefore Direct Golf Holidays cannot be held liable for any acts or omissions of our suppliers over whom we have no control.
Direct Golf Holidays accept no responsibility for and shall not be liable in respect of loss or damage or changes caused by force majeure events (e.g. strikes, fire, flood, closure of airports, weather conditions, etc…) and can not be held liable for losses or additional expenses due to delays or changes on flights, or any other event beyond our control.
Direct Golf Holidays reserve the right to cancel any package where these terms and conditions are not met.
Direct Golf Holidays is a trading name of MDL Group Travel & Leisure SL a legally-constituted Spanish travel agency with license Nº. C.I.AN-291904-2. Insured with AXA as a bonded Travel Agency with a civil liability of 600,000€. For full legal info please contact us.